Re: Booking confusion — Friday slot
Hi Marcus,
You're right — that double-booking was on us, and I'm sorry it caught you out before the long weekend. The good news is the slot is yours: Fri 14:30–15:45 with Riley is locked in.
What changed: we tightened the auto-confirm rule so two requests can't share a window any more. Yours was the one that triggered the fix.
If you need to shift it
Reply with a window and I'll move it without the form runaround. We've also bumped you to priority confirmation for the next two bookings.
— Sel